Privacy Policy

Effective Date: 13 July 2025

Business Name: HC Allied Health

ABN:  42 403 180 958

Contact Email: info@hcalliedhealth.com.au

 

1. Purpose of this Policy

HC Allied Health are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store, and disclose your personal and health information.

 

2. What Information We Collect

We may collect the following information when you engage with us, including but not limited to:

  • Personal details: name, date of birth, address, phone number, email.

  • Health information: medical history, exercise and rehabilitation notes, referral letters, reports from other health professionals as required to provide our services.

  • Payment details: bank account or credit card information for billing purposes.

  • Website usage data: IP address, browser type, pages visited, cookies.

 

3. How We Collect Your Information

We collect information when you:

  • Book an appointment (in person, over the phone, or online).

  • Complete intake or consent forms.

  • Communicate with us by email, phone, or in person.

  • Visit our website or social media pages.

  • Are referred to us by another health professional.

4. Why We Collect Your Information

We collect personal and health information to:

  • Provide safe and effective allied health services.

  • Communicate with you about your care.

  • Process payments and health fund claims.

  • Comply with legal and regulatory requirements.

  • Improve our services and website.

 

5. How We Use and Disclose Your Information

We will not share your personal information unless:

  • It is necessary to provide your healthcare (e.g., sharing reports with your GP or specialist, with your consent).

  • We are required by law (e.g., court order, public health laws).

  • It is required by third-party providers such as booking platforms, or payment processors

We will never sell your personal information to third parties.

 

6. Overseas Disclosure

Some of our service providers (such as cloud storage or booking software) may store information overseas. We take reasonable steps to ensure these providers comply with privacy standards equivalent to Australian law.

 

7. Data Security

We store your personal and health information securely using password-protected systems and secure physical storage. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

 

8. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate.

Requests can be made in writing to staff, or direct to info@alliedhealth.com.au

 

9. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and gather usage statistics. You can disable cookies through your browser settings, but some features may not function as intended.

 

10. Complaints

If you believe we have breached your privacy, please contact us using the details in Section 11.

If we cannot resolve your complaint, you can contact the Office of the Australian Information Commissioner (OAIC): Website: [www.oaic.gov.au](http://www.oaic.gov.au) | Phone: 1300 363 992

 

11. Contact Us

For privacy-related questions or requests, please contact: Email: info@hcalliedhealth.com.au .

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated August 2025