Complaints Policy

Effective Date: 13 July 2025

We value feedback and aim to resolve any concerns promptly and fairly.

1. How to Make a Complaint

You can lodge a complaint by:

• Email: info@hcalliedhealth.com.au

Please provide your name, contact details, and a clear description of your concern.

2. Our Process

• We will acknowledge your complaint within 7 business days.

• We aim to resolve complaints within 21 business days where possible.

• We will keep you informed of progress and outcomes.

3. If You Are Not Satisfied

If your complaint cannot be resolved internally, you may contact:

• Office of the Health Ombudsman (QLD)

  • [www.oho.qld.gov.au

  • (http://www.oho.qld.gov.au)

  • Phone: 133 OHO (133 646)

• Office of the Australian Information Commissioner (for privacy matters)

  • [www.oaic.gov.au

  • (http://www.oaic.gov.au)

  • Phone: 1300 363 992

Last Updated August 2025